A different size. A few clicks.
Available product variations appear in the return journey. Customers don’t have to place a separate order from scratch.
RETURNS AND EXCHANGES, INSIDE WOOCOMMERCE
Automate every return.
Protect more revenue.
DemiTour coordinates requests, exchanges, labels and refunds inside WooCommerce. Fewer manual tasks, no external synchronisation to monitor, and a journey tailored to your own rules.
Clothing & accessories · Guided setup
01 — CUSTOMER JOURNEY PREVIEW
EXAMPLE STUDIO
Returns, made simple.
Striped cotton shirt
Blue · Size M
#1042Shall we try another size?
SML ✓XL
Confirm my exchange →
A new size.The same love for it.
Illustrative example
✓Native to WooCommerce✓Built to retain revenue✓Tailored to your operations
A UNIQUE WOOCOMMERCE CAPABILITY
For an exchange, customers
browse your real store.
There is no isolated mini-catalogue inside a returns portal. Customers browse your existing site, choose freely from your entire catalogue and use their return credit when completing the exchange.
Your entire store becomes exchangeable.
Your pages, categories, search and product pages remain exactly as they are. Customers add what they want to the basket, then return to DemiTour to complete the exchange.
Store credit or a refund.
Offer a single-use code or the refund provided by your policy. Your team stays in control of approval.
WHY DEMITOUR IS DIFFERENT
Ten years of hands-on ecommerce experience.
Every operation under control.
DemiTour is designed and developed by an ecommerce manager working directly within brand teams. This day-to-day experience brings a practical understanding of what matters to them: a clear customer journey, fewer manual tasks and reliable visibility into every operation.
Built from experience
Journeys reflect the real situations faced by customer service, logistics teams and fashion customers.
A history that never loses the thread
DemiTour follows the complete chain, even across successive exchanges. If an item from an exchange order must later be refunded, it traces the operation back to the payment actually collected and applies the correct refund.
End-to-end visibility
Label, exchange, refund: every operation is tracked through to completion. If something fails, staff are alerted in time to act before it affects customer satisfaction.
Adapted to your brand and ERP
DemiTour follows your rules, carriers and organisation. When your ERP requires specific entries, statuses or identifiers, a custom synchronisation can be developed without forcing a standardised process.
A JOURNEY THAT MAKES SENSE
From “not quite right”
to “all sorted”.
Try this simplified example. It uses fictional data and does not create a return request.
- 01Find the order
- 02Choose a solution
- 03Prepare the return
EXAMPLE STUDIOIllustrative example
Striped cotton shirtBlue · Size M
Here’s what happens next
What DemiTour takes care of
Calculation prepared by the system
Carriers, fees and return windows depend on each brand’s configuration.
Your returnsWooCommerce
Dashboard example
03returns to track
ReturnRequestStatus
#R1042Size exchangeTo inspect
#R1041RefundCompleted
#R1040Other productCheck label
#R1041Automatic calculation · full refundOrder using a fixed single-use voucher
Returned products€250.00
Original shipping refunded+ €12.00
Return fee− €6.00
Value returned to the customer€256.00
Refunded to the original payment€216.00
New single-use code€40.00
↳Every return, its calculation and its next action.
A RELIABLE WORKFLOW FOR YOUR TEAM
Every return shows
the next action.
The request, label, payment and next action stay linked to the WooCommerce order. If a carrier or refund fails, your team sees it immediately and knows what to fix.
- One work queue for returns, exchanges and refunds
- Label and payment failures highlighted immediately
- No exchange order to re-enter or resynchronise
- Manual intervention remains possible without breaking the journey
YOUR POLICY, YOUR RULES
As considered
as your collections.
Size exchanges
Configurable free returns, with conditions based on region and discounted products.
Special products
Exclude ineligible items such as altered garments or gift cards.
Gifting seasons
Extend return windows for Christmas purchases and seasonal campaigns.
International sales
French and English journeys, regional charges and support for the order currency.
YOUR STORE IS THE STARTING POINT
Connected to the tools
you already use.
We review your extensions, carrier contracts, payment methods, currencies and ERP flows during setup.
RETURN LABELS
ColissimoMondial RelayDHLFedExChronopost
REFUNDS
StripePayPalPayPlugKlarnaAlmaRazorpay
MULTILINGUAL STORES
WPMLPolylang
CURRENCIES
WPML MulticurrencyFOX Currency Switcher
ERP & OPERATIONS
FastmagOdooCustom synchronisation
Service availability depends on your contract, country and installed extension. We agree the supported scope with you before launch. ERP flows can be tailored to your accounting model and business objects.
GUIDED SETUP
We start with your store.
And how you work.
Understand your operation
Catalogue, volumes, returns policy, carriers and payments.
Configure your journey
Brand identity, eligibility rules, fees and return options.
Test before launch
Customer journeys, labels and return processing on your installation.
GUIDES & HELP
DemiTour, in detail.
See how the portal handles the situations faced by fashion brands and their customers.
Returns management
A WooCommerce returns solution built for fashion brands
See how DemiTour brings return requests, exchanges, labels and refunds together inside WooCommerce.
Read the guide Size exchangesMake WooCommerce size exchanges easier
DemiTour helps fashion brands offer another size or product without asking customers to start a completely new order.
Read the guide Return labelsGenerate return labels from WooCommerce
Colissimo, Mondial Relay, DHL, FedEx or Chronopost: DemiTour connects return requests to the carriers configured for each region.
Read the guide SetupHow is DemiTour installed on a WooCommerce store?
Learn how DemiTour setup works: reviewing your returns policy, configuration, integrations and testing before launch.
Read the guideBefore you entrust your returns to DemiTour.
Will DemiTour replace the way we work?
No. The solution follows your returns policy, regions, fees, carriers and approval steps. It automates your operation without forcing a standardised process.
What stays inside WooCommerce?
The original order, return request, exchange order, refund and alerts remain connected in WordPress. Your team does not depend on an external platform that needs resynchronising.
How does DemiTour encourage exchanges over refunds?
The journey can prioritise another size, another product or store credit. Refunds remain available according to the options and rules set by the brand.
What happens if a label or refund fails?
The relevant return is highlighted in the dashboard immediately. The team knows what to resume before the customer is affected.
Can we keep our carriers and payment methods?
Yes, when the required connectors and services are compatible. We review your contracts, supported countries and gateways during setup, then test each journey before launch.
How does implementation work?
We start with your store and real use cases. After a demo, we agree the scope, configure the solution and test returns, exchanges, labels and refunds on your installation.
LET’S TALK
Your returns policy.
Now automated.
Tell us about your store, carriers and the tasks taking up your team’s time. We’ll show you how far DemiTour can adapt to the way you work.
Demo · Quote · Guided setup